Tag Archives: call centre

Now that’s what I call ‘customer service’

Some time ago, during my Friday evening fest of wine drinking and communing with Facebook, I reached a particularly engaged moment  and knocked over my glass of wine.

Oh no I thought as the glass evaded my grasp, there goes a whole glass of wine. What a waste. Oh No! Something else has gone wrong in the life of the authorThen I saw the direction the wine was arcing. Yes, straight for the keyboard of my laptop.

Being well educated by Whizz on what to do in such circumstances (I also know that I should put my mobile phone straight into a bowl of uncooked rice after retrieving it from the toilet bowl), I took out the battery and turned the machine upside down onto a towel. Nonetheless, the next morning, it was seriously dead.

Fortunately, nay imperatively, we have accidental damage cover on our contents insurance, so I rang Direct Line, and after noting the details of the accident, they told me they would have it collected to check whether it could be fixed. My laptop was very old, and already limped, in fact the wine incident, although entirely accidental, turned out to be well worth the loss of the wine, which I did not, dear reader, squeeze from the towel to drink later, despite what you may think of me. In short, I ended up with a shiny new Toshiba laptop. What a result. Continue reading Now that’s what I call ‘customer service’